Jill of All Trades

Business Standards
Decocem's business is based on conduct reflective of the highest levels of honesty, integrity, trust and transparency whilst displaying respect to our customers, suppliers, employees and general human rights. The respect of all legitimate parties with whom we have a relationship is paramount.

The Law
All the regulations and laws of the Republic of South Africa and those of all foreign countries that we operate in shall be complied with by Decocem and its employees at all times.

Staff
Decocem's employees are required to display loyalty, trust, mutual respect, confidentiality and honesty. The eight year reputation of our company is based on a complete commitment to provide an environment in which all employees feel responsible for their performance and service to our customers.
Qualification and the ability to perform to the highest standards, form the basis for our employment and promotion policies. A safe, healthy and meticulous work environment and the practise thereof is a further commitment. The development, growth and training of each employee's skills and capabilities is a fundamental part of our operation. Each employee's rights and dignity shall be respected and our culture of sharing information and consultation shall be maintained.

Customers
Our customer service is based on the following criteria:

1 Service
Processing your order accurately
Preparation of your order for collection or delivery timeously
Technical product support
Friendly and polite support from our staff

2 Quality
We align ourselves only with reputable suppliers whose products have been tested and meet the highest customer satisfaction. Our products and services offer real value in terms of price to quality

3 Availability
We recognise the value of proper and effective stock management and control to provide an un-interrupted flow of products to our customers

4 Innovation
Decocem is proactive in its effort to broaden its product base, whilst improving and designing new products through our suppliers to satisfy the needs of our consumers in an ever changing market.

Business Partners
Our aspirations include the development and establishment of mutually beneficial relationships with our suppliers, customers and all other business partners, in which all parties win.

Competition
Fair, vigorous and healthy competition, absent of all forms of bribery and corruption are core to our belief. Our employees are required to value and abide by these procedures and principles at all times.

Business Integrity
Our financial and accounting procedures will always reflect accurate transactions and no undisclosed funds or transactions will be permitted. Our pricing policy is void of pricing advantage, and is based on fair market principles.

Conflict of Interests
Personal activities and financial interests of our employees that conflict with their responsibilities to the company are strictly forbidden. All confidential company information remains the property of the company and may not be utilised by any employee which may be construed to be harmful to the company and its employees.

Accountability
All staff are held accountable to bring to managements awareness, any breach of the companies values and wrong-doing by other employees, who may report in the strictest of confidence without any consequence of doing so.

Values
Our values form the foundation of our business culture and provide the meaning and method of how we behave and conduct ourselves daily.
By striving to be a profitable enterprise, we are assured of continued investment for growth, customer care, staff development and a meaningful contribution to the environment in which we participate.