Emergency Assist 991

Emergency Assist 991 offers fully integrated, world-class roadside assistance services, call centre assistance services, pre-hospital emergency medical assistance, and evacuation by road or air transportation and first aid training.

The company is dedicated to achieving and maintaining the highest standards in every facet of operations.

We draw on a wide skills set and knowledge base in advising and delivering on roadside assistance services as well as telephonic support lines from our 24 hour Response Call Centre located in Gaborone.
The following infrastructural attributes make us the preferred emergency service provider
• A strong track record of practical experience in Botswana in the provision of emergency assistance solutions.
• An established culture in delivering a high standard of emergency professional services and being performance-measured against objective standards.
• An audited approach to clinical medicine with continuous medical education for all staff members.
• The capacity to deliver on the entire emergency service package, including training programmes and organisational support necessary to sustain the services.
• A team of doctors, nurses, paramedics, technicians and call centre agents selected in the business are technically well qualified and leaders in their respective fields so that the client receives only the best quality service.
• Investment in self-owned and managed resources as means of controlling end-product service quality, optimum response performance and resource availability.

Emergency Assist 991 currently has a client base that comprises of individuals, group schemes i.e medical aid, insurance companies, financial institutions and private organizations.

OUR VISION
To be recognized as the best and most reliable Emergency Assistance company in the market.

OUR MISSION
We render 24/7 world class emergency assistance by providing emergency medical services
and roadside assistance, all supported by a state of art emergency call centre and life support training.

OUR VALUES
• Reliable
• Exceeding customer expectations
• Compassionate
• Open and transparent
• Innovative
• Team oriented