Notable iT

Notable iT Support – On-site and Secure Remote Support:

Office 365 – Hybrid or cut-over migration from legacy systems and Exchange server.
Helpdesk – Ticket based for issue tracking and resolution.
Secure Remote Support – Support and Pro Active monitoring using Kaseya VSA.
Consulting – IT Strategy, Solutions across a wide range of disciplines.
Solutions – Vendor/product selection and Relationship Management.
Network Support – Troubleshooting, monitoring. LAN & WAN environments.
Server Installation and Support – Microsoft Active Directory, Microsoft Exchange Server, Small Business Server 2003 – 2011.
Backup Solutions – Backup Exec, Symantec System Recovery, Acronis etc.
Disaster Recovery – Procedures & Software solutions.
Desktop Installation and Support – Microsoft Windows, Microsoft Office .
Hardware Support – Hardware problems, server/desktop crashes. New equipment. HP & Dell preferred vendors.
Pastel Products – Installation (Basic product support. Not including accounting and function support)
3rd Party Product Support – Assist client with support requests related to any product or service, deal with product vendor and assist with implementation of solutions.